Flavors of Tulum

For guests seeking an all-inclusive dining experience, the Flavors of Tulum package is available at an additional rate of ~$150-$300 USD per adult, per night (plus 16% VAT and a 15% service charge). Children ages 1-4 dine for free, while those ages 4-17 receive a discounted rate based on age.

The package includes three meals per day: Breakfast at Arbolea’s buffet, lunch and snacks at any of the three Chiringuitos (Crudo, Leña, and Carbon), dinner at one of the resort’s fine dining venues (Maratea, Autor, Kengai, or Ukai), beverages and ice cream at Cafetal, and open bar access during operating hours at any of the 11 restaurants and bars.

Ceiba Club

For an elevated level of exclusivity and service, guests can upgrade to the Ceiba Club for an additional rate of ~$150-$500 USD per room, per night (plus 16% VAT and a 15% service charge). Pricing varies, and guests often receive an emailed offer before arrival.

Tip: The rate appears to be somewhat negotiable—so consider making a counteroffer to the hotel’s initial offer.

The Ceiba Club upgrade includes private check-in and check-out, personal concierge service, enhanced in-room amenities and welcome gifts, exclusive access to the Ceiba Lounge, featuring dedicated servers and bartenders offering custom cocktails and a selection of hot and cold gourmet bites throughout the day, complimentary soft drinks and mini-bar snacks, late-night room service (11 PM–6 AM) from a limited menu, reserved beachfront area for Ceiba guests, and a 10% discount on spa treatments.

Tip: Complimentary food and beverages are limited to the Ceiba Lounge only.

Most rooms measure 505 square feet, the primary distinction lies in their views rather than size. Rooms are categorized as “Tropical View” or “Ocean View”, though all face the water. First-floor rooms offer tropical views, while second-floor rooms feature either tropical or partial ocean vistas; third-floor rooms provide full or partial ocean views.

For those seeking an elevated experience, the Conrad offers three suite levels, each increasing in size and luxury. At the pinnacle, the Presidential Suite is four times the size of a standard room, boasting a billiards table, bar, kitchenette, and an expansive balcony with breathtaking panoramic views.

Designed to blur the line between indoors and the nature outside, the rooms incorporate natural wood materials and soothing palettes inspired by the surrounding landscape.

The Tropical View Guestroom with 1 King Bed was thoughtfully arranged to maximize space. It featured a wooden lattice entryway, a cozy sitting area, a dining table with chairs, and a sleek wooden partition, mounted with a 65″ flat-screen television, that discreetly separated the bedroom from the bathroom.

Each room is well-appointed with modern amenities, including a Nespresso coffee maker with pods, a water kettle with tea selection, a stocked mini-bar with fridge, and glass water bottles. Guests also receive two plush spa robes and slippers. Rooms are stocked with C.O. Bigelow toiletries and upscale Byredo bath products in the Mojave Ghost scent, a Conrad hallmark.

For outdoor relaxation, second and third-floor rooms feature a private balcony with a soaking tub, while first-floor rooms feature a mini plunge pool.

Tip: The first-floor plunge pools are less desirable, as they can accumulate leaves and sand. Additionally, both the plunge pools and soaking tubs fill slowly, with warm water rather than truly hot.

Overall, the room was exceptionally functional and user-friendly, with intuitive lighting and well-placed outlets. Housekeeping was prompt each day, and nightly turn-down service added an extra touch of hospitality.

Tip: Bring a refillable water bottle, as water stations and ice machines are conveniently located on the first floor of each casa, across from the elevators.

The Conrad offers guests 5 distinct pools, each catering to a different mood and ambiance. The main infinity pool, adorned with striking blue tiles and framed by swaying palms, serves as the resort’s centerpiece. Flanking either side are two jacuzzi tubs, perfect for unwinding after a cool dip. Just beyond, a second-tier infinity pool cascades towards the beach, offering breathtaking views of the Caribbean. During the day, the main pool creates a stylish yet unpretentious atmosphere.

For those seeking a more secluded retreat, the resort also features 3 more secluded casita pools, offering a quiet escape.

Shaded cabanas and loungers are available in abundance, with no additional charge for guests. The attentive pool staff circulates frequently, setting up sleek black metal loungers and crisp white umbrellas, providing ice buckets for beverages and menus for poolside refreshments.

Tips:

(1) Service Charges & Tipping: VAT (16%) and a service charge (15%) are automatically added to every check. While additional gratuity is not required, cash tips (USD or pesos) are greatly appreciated. An on-site ATM is available in the lobby for convenience.

(2) Securing the Best Spot: Poolside cabanas are highly sought after. By 10 AM, many guests have already placed their belongings within to reserve them. However, loungers by the pool and beach remain available throughout the day. Arriving early ensures the best selection.

(3) Children’s Pool: While there is no designated children’s pool, families with children will find plenty of space to enjoy the water.

(4) Pool Hours: Swimming is permitted until 8 PM, when all pools close for the evening.

The private beach is a pristine stretch of soft, white sand and crystal-clear aqua waters. The staff diligently clears any sargassum (seaweed) each morning, although some accumulation may appear later in the day. The sloping beach is ideal for families, with shallow waters perfect for wading.

On calm days, guests can take advantage of kayaks and paddleboards (complimentary for the first hour) to explore the private bay. Snorkeling gear is available for rent, while scuba diving can be arranged for an additional fee – both excellent ways to discover the bay’s abundant tropical marine life.

The on-site spa is a sanctuary of relaxation, offering an array of luxurious spa treatments in a serene, nature-inspired setting. While treatments are priced at a premium, many guests find the experience well worth the indulgence. A dedicated golf cart service ensures seamless transportation from guest casas to and from the spa for all appointments.

Inspired by Mayan mythology, the spa experience begins with a copal limpia cleansing ceremony and a guided meditation, setting the stage for a truly multi-sensory journey. The spa’s welcoming atrium is designed to resemble a cenote, echoing the region’s natural limestone sinkholes. Inside, guests will find 16 private treatment rooms, as well as elegant men’s and women’s changing areas.

The spa offers an extensive menu of Mayan-inspired treatments, incorporating indigenous herbs, chanting, aura cleansing, and holistic rituals. For those seeking a more traditional approach, Swedish, deep tissue, and Ayurvedic massages are also available.

One of the standout experiences is the Kinich Ahau Journey (80 minutes) – a deeply immersive treatment that begins with aura cleansing, followed by a four-hand massage using hot poultices filled with corn and cocoa seeds ($5400 MXN/~$270 USD).

Tip: Avoid booking treatments before you arrive. The spa frequently offers 20% discounts on services when you book with one of the staff members circulating the pool areas. Keep an eye out for spa staff to enjoy a treatmes at a better value.

The Kids Club and Teen Zone offer engaging, well-designed spaces for younger guests, ensuring an entertaining experience for all ages. These areas are fully staffed and provide a complimentary daily program of activities, including arts and crafts, face-painting, video games, and a DJ lab, where kids can mix their own tracks.

Tip: For parents seeking additional childcare options, babysitting services are available for an additional fee.